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Delivery-date: Wed, 09 Apr 2025 10:47:16 +0200
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Date: Wed, 09 Apr 2025 10:47:11 +0200
From: Ndifanji Kabango <kabangon@mhc.mw>
To: augustine.nyirenda@cftc.mw
Subject: Re: Alleged Unfair Trading by Malawi Housing Corporation
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On 2025-04-01 17:43, augustine.nyirenda@cftc.mw wrote:
> Dear Madam,
> 
> The Competition and Fair Trading Commission (CFTC) received a
> complaint from Ms Carolyne Sosola of Ndola in Zomba (phone:
> 0995457542) on alleged unfair trading practices by Malawi Housing
> Corporation (MHC).
> 
> The Complainant alleges that MHC increased the house rentals for its
> customers in Zomba. However, the Complainant noted that MHC increased
> the rentals for her house by a wider margin as compared to the other
> customers that were occupying houses that were of similar design, size
> and quality. The Complainant observed that for the other houses, MHC
> increased the rentals from K29,000 to K32,000; while in her case, MHC
> increased the rentals from K29,000 to K44,000.
> 
> The Complainant felt that the conduct by MHC was unfair, and thus
> seeks necessary redress of the matter by MHC.
> 
> I, therefore, write to seek clarification from your office on this
> matter.
> 
> Regards,
> 
> Augustine Nyirenda
> 
> Chief Analyst - Consumer Affairs
> 
> Competition and Fair Trading Commission (CFTC)
> 
> MERA Office Complex, 1st Floor; Next to Lilongwe Civic Offices
> 
> Private Bag 332,  Lilongwe 3
> 
> Tel: +265891001441
> 
> Cel: +265 999 830 855
> 
> Email: augustine.nyirenda@cftc.mw; apmnyirenda@gmail.com
> 
> CFTC - Just Competition, Fair Trading
Dear Augustine

Apologies for the late response.

In responding to your email, We state as follows:-

1. Ms Calorine Sosola is indeed our tenant on house number MB/027 since 
15th May, 1997.
2. Malawi Housing Corporation (MHC) increases rentals for its tenants on 
their individual anniversaries (with 10%) in line with the tenancy 
agreement which runs for a period of twelve months. This is subject to 
renewal of the said tenancy.
3. In February, 2025, government approved a rental increase above the 
normal 10% applied on each year's anniversary in response to the current 
market conditions.  As such, MHC revised rentals for its tenants, 
effective with February anniversaries.
4. Ms Calorine Sosola's anniversary falls in February and her rental was 
revised to MK44,000.  A letter of notice was sent and as a practice, she 
was expected to visit the office for renewal of her tenancy.  The 
renewal of tenancy is an interactive meeting, where tenant is free to 
ask for clarification on areas he/she lacks understanding.

We hope this is in order and please do not hesitate to contact us for 
more information, if need be.

Yours faithfully

Ndifanji Mezalumo Kabango
Regional Manager (East)
P.O. Box 152
ZOMBA

Mobile: 0999 834 035/0888 834 035